Before Windward, many of our ISV users struggled to provide customized documents to their customers. Businesses today require lots of customization in their templates with varying data, branding, wording, and language, but most companies keep the design of documents in the development department. This means that if a customer wants a change to a template or desires a standardized template to be customized, someone inside the company needs to own this change. With difficult-to-use templating tools, this work tends to fall on the development department to complete many small changes. Unfortunately, this often results in the worst case scenario: the company has to tell the customer that they will not get customized documents since the effort is too great.
Luckily, Windward has solved this problem for many of our ISV customers. The key to providing customized documents to every customer is the Windward Designer. Our easy-to-learn training guides can help teach anyone to build document automation templates. Windward Designer is an add-in to Microsoft Office, which makes document formatting previously done by clunky design tools and template code easy to do in Office. After undergoing basic training, ISV customers can make all of their template changes on their own. In the blink of an eye, our customers go from declining even the smallest template edit requests to enabling their clients to make every document customization change they want.