Unfortunately, bad customer service experiences are extremely common. Contacting customer support for guidance often means waiting for hours for your questions to be addressed, and being passed back and forth between various representatives without any satisfying resolution. Ultimately, your once small issue grows into a much bigger one, and you leave the interaction feeling frustrated and ready to take your business elsewhere.
Windward believes that superb customer service should be an integral part of every interaction your customers have with your business (one of our core values). That’s why we work to offer great support from your initial trial to offering development support for your most high-level needs. As a business, you know that partnering with reputable solutions with great customer communication and support is important in today’s competitive market. That’s why we sweat the small stuff--so you don’t have to!
So how does Windward go above and beyond customer satisfaction? Windward has a proven track record for offering top-notch user support, and we pride ourselves on offering great service to our users with three key steps:
No one knows our products better than our customers. To deliver the best, most comprehensive software possible, we seek to understand how customers are using our products today and how they anticipate using them tomorrow. Our knowledgeable team includes A1 developers who are available to connect with users directly about any issues, and we boast almost immediate response times. We take Support Requests and Features Requests very seriously, and we are always actively developing to meet their needs. We hear our clients out when it comes to their changing requirements and work to grow with and for them. Our customer’s opinions count at Windward.
“[Windward] listens to requests for changes in a meaningful way. Of all the template programs I researched, this one is by far the best when looking for assistance with Microsoft Word and Excel template building.”
No one likes to be treated like just another number. So we offer individual consultations to help our customers not only get acquainted with our solutions but to help users identify tools and resources for creating the best designs for their individual needs. Our platform already allows users to customize each output, so we make sure to meet each client with the resources and information that meet their unique needs to the highest standard.
“Their technical support was and is phenomenal. We always get the answers we need from them, and they are always willing to go above and beyond to ensure everything is working properly.”
Windward offers continuous support and resources to our users to help them maximize the benefits our document automation platform offers. Our Windward User Support Center page includes step by step guides to getting started, training tutorials, and a template library for inspiration. Our Resource Library has a great selection of educational materials to support you to make the most well-informed choices for the greatest value.
“The support page on their website is one of the most extensive support catalogs of any software I've ever seen. When a question wasn’t resolved on their support page, their email response was incredibly fast and immediately helpful."
Windward’s document automation software is unmatched in user experience. We create software applications that simplify how businesses design and create professional reports and documents. Your document deserves to look as impressive as the information they contain.
Want to learn more? Check out our solutions. We can’t wait to help you with your document automation needs!