At Windward Studios, we make world-class document generation and automation software that enables business users to create visually stunning dynamic documents designed precisely how they want with easy-to-use tools. This blog article will describe two scenarios where Windward really stands out when a prospective customer comes to Windward for the first time.
Customers that are looking for a document automation or generation solution are increasingly looking for something that they can quickly stand up to development and testing and can seamlessly scale as they grow in production mode. It’s not a stretch to say that customers are happier when they can focus on their core product or business, rather than something tedious like document automation. Windward is purposely built to be easy in every aspect for software ISVs and Enterprises that need document automation. This saves a massive amount of developer time upfront during the development and testing phase as well as ongoing usage without making any compromises in terms of features and technical support. Windward offers embedded solutions as well as standalone solutions that can be installed and running in a matter of minutes—not hours.
Windward works as an add-in to Microsoft Office Word, Excel, and PowerPoint. Users can easily design templates using the tools in MS Office that they are already familiar with, meaning anyone in the company can use our solutions without hours of training time.
This is an area where Windward distinctly excels. In addition to the extensive and free resources (documentation and training) that Windward provides, we have the industry’s best support team. Windward boasts an annual customer retention rate between 92-95%, which is truly a testament to the support team’s efforts. With Windward, you can expect fast response times, a thorough investigation, and continuous communication until your support ticket is fully resolved.
Additionally, prospects and customers will know exactly who their “go-to” contacts are throughout the customer lifecycle. We strive to keep the same team together on a specific account for as long as possible. To set expectations, we typically align an Account Executive and Engineer from Windward with a new customer for the entire discovery / evaluation period through at least 1 year as a new client. This is particularly helpful during the onboarding process to maintain continuity and familiarity with a particular account (and their use-case) during this critical time for the customer. After at least 1 year onboard as a new customer, the customer will be transitioned to a dedicated Technical Support and Account Manger contact.
Ready to win with Windward? Try our 14-day free trial and see our world-class technical support for yourself!